For property managers & owners
Your one plumbing call
for the whole portfolio
Flat per-unit pricing, a written response window, unit-level documentation, and a single monthly invoice. Built for communities of roughly 20 doors and up across Clayton, Henry and Fayette counties.
The problem
Most plumbing vendors are built for homeowners
They quote one job at a time, invoice one job at a time, and treat your 240-door community like 240 unrelated customers. That is why your maintenance spend is unpredictable and your work orders age.
| What you deal with now | What Mercer does instead |
|---|---|
| A new quote for every work order | Flat per-unit and per-task pricing agreed up front, portfolio-wide |
| A stack of one-off invoices to reconcile | One consolidated monthly invoice with unit-level line detail |
| "Someone can be out Thursday" | A written response window in the agreement, 20-minute callback and 60-minute dispatch on emergencies |
| A dispatcher who does not know your property | One point of contact who knows your buildings and your ownership reporting |
| No paper trail when ownership asks | Unit-by-unit documentation, photos, and a monthly summary you can forward |
| Backflow certifications you have to chase | Test dates tracked and filed for you before the deadline |
Program
What the preferred-vendor agreement covers
Response
- 20-minute callback and 60-minute dispatch, core area
- 24/7/365 live dispatch
- Members ahead of non-members in the queue
- Written escalation path, no phone tree
Pricing
- Flat per-unit and per-task schedule
- Volume pricing on turns and make-ready
- No emergency or after-hours surcharge for members
- Annual rate schedule, no surprise escalation
Administration
- One consolidated monthly invoice
- Unit-level line detail and photos
- COI naming owner and manager
- W-9, insurance and license on file before day one
Property types
Who we are built for
Apartment communities
Garden, mid-rise and scattered-site communities from about 20 doors up. Stoppages, leaks, water heaters, unit turns, riser and stack work, and make-ready plumbing on a schedule you set.
Hotels & motels
A room out of service is revenue you never recover. Preventive work scheduled around occupancy, after-hours emergency coverage, and technicians who understand a guest floor is not a job site.
Senior living communities
Independent living, assisted living and memory care. Background-checked technicians, resident-sensitive scheduling, low-disruption work, and documentation that holds up in a survey.
How to start
Give us one work order
We are not asking you to switch vendors on a phone call. Send us the next plumbing issue at one property. If we are as fast and as clean as we say, we will talk about the preferred-vendor list. If we are not, you have lost one work order.
Get pricing
Request a per-unit schedule
Tell us the property, the door count and what your current vendor is not doing. We will come back with a per-unit pricing schedule and a sample agreement.
Prefer to talk? Call (770) 809-3884 and ask for the multifamily line.
Property manager questions
Straight answers
- What is flat per-unit pricing?
- Instead of quoting each work order separately, we price common repairs at a fixed rate per unit or per task across your whole portfolio. You know the cost of a unit turn, a water heater swap or a stoppage clear before you dispatch it, and your maintenance budget stops being a guess.
- Do you invoice per property or per portfolio?
- Either. Most managers take one consolidated monthly invoice per property with unit-level line detail attached, so it reconciles cleanly against the property's ledger. Portfolio owners can take a single rolled-up invoice with a per-property breakout.
- Can you handle unit turns on a schedule?
- Yes. Turn plumbing is scheduled work, not emergency work, so we block it in advance against your move-out calendar and report unit by unit as each one is released.
- What is your after-hours coverage?
- 24 hours a day, every day, including holidays. Emergency calls from properties under agreement go to the front of the queue with a written response window.
- Do you carry insurance and provide certificates?
- Yes. We provide a certificate of insurance naming your ownership entity and management company as required before the first work order, and we keep it current for the term of the agreement.
- Do you work with the Atlanta Apartment Association?
- Mercer Services Group participates in the Atlanta Apartment Association community. Most of our multifamily relationships start as a referral or a single trial work order rather than a portfolio-wide switch.