Legal
Terms of service
The terms that apply to this website, our messaging program, our estimates, and the work we perform.
Acceptance
These Terms of Service govern your use of this website and your communications with Mercer Plumbing, a division of Mercer Services Group, LLC. By using this site, submitting a form, calling us, or texting us, you agree to these terms. If you do not agree, do not use the site.
Effective date: September 2026
Messaging terms
Mercer Plumbing customer service and dispatch messaging program. By providing your mobile number, you consent to receive calls and text messages from Mercer at that number, including messages sent using an automatic telephone dialing system. Consent is not a condition of purchase.
- Message frequency varies with your service activity.
- Message and data rates may apply. Check with your wireless carrier.
- Opt out: reply STOP to cancel. You will get one confirmation message and no further texts from the program.
- Help: reply HELP or call (770) 809-3884.
- Carriers are not liable for delayed or undelivered messages.
- Supported carriers may change without notice. If you change or deactivate your mobile number, you agree to notify Mercer so we do not message the new holder of that number.
- See our Privacy Policy for how mobile information is handled. Mobile information is never shared with third parties or affiliates for marketing or promotional purposes.
Estimates, quotes and pricing
Prices shown or discussed before an on-site inspection are estimates. A binding flat-rate price is given in writing or verbally on site before work begins. If conditions found during the work differ materially from what was quoted — concealed damage, non-conforming existing work, inaccessible components — we stop and provide a revised price for your approval before continuing.
Service-call fees, after-hours rates and trip charges outside our core service area are disclosed before dispatch.
Service, scheduling and response windows
Response windows, including the 20-minute callback and 60-minute dispatch, are targets and commitments of effort within our stated core service area, not guarantees against traffic, weather, utility outages, access delays, or simultaneous emergencies. Guaranteed response windows apply only where they are written into a signed service agreement, on the terms stated there.
You are responsible for providing safe and lawful access to the work area, for accurate unit and access information, and for disclosing known hazards including asbestos, lead, mold and unpermitted prior work.
Warranty
Mercer warrants its workmanship for the period stated on your invoice or service agreement. Materials and equipment carry only the manufacturer's warranty, which we will help you pursue.
The warranty does not cover damage from misuse, freezing, ground movement, work performed by others, pre-existing conditions we disclosed, or components we recommended replacing that you elected not to replace.
Payment
Payment is due on the terms stated on the invoice or in your service agreement. Property accounts under agreement are invoiced monthly on the terms in that agreement. Past-due balances may accrue interest at the maximum rate permitted by Georgia law, and we may suspend non-emergency service on delinquent accounts.
Use of this website
Content on this site is provided for general information and does not constitute a professional diagnosis of your plumbing system. Do not rely on it as a substitute for an inspection.
You may not scrape, copy, republish or reuse this site's content, images or code for commercial purposes without written permission. Site content and marks are the property of Mercer Services Group, LLC.
Limitation of liability
To the fullest extent permitted by Georgia law, Mercer's total liability arising out of any service is limited to the amount paid for that service, and Mercer is not liable for indirect, incidental, consequential or punitive damages, including lost rent or lost profits. Nothing here limits liability that cannot be limited by law.
Governing law and disputes
These terms are governed by the laws of the State of Georgia without regard to conflict of law rules. Any dispute will be brought in the state or federal courts located in Georgia, and you and Mercer consent to that jurisdiction.
Contact
Mercer Plumbing, a division of Mercer Services Group, LLC
Serving Atlanta's South Corridor · Based in Jonesboro, GA 30236
(770) 809-3884 · msg@mercerservicesgroup.com
Georgia Master Plumber License #MP-LICENSE-PENDING